Return Policy

Our returns policy lasts for 7 days from the date of purchase. If 7 days have elapsed since your purchase, we regret to inform you that we cannot offer a refund or exchange.

General Return Conditions:
To be eligible for a return, your item must meet the following criteria:

• The product must be unopened and in its original sealed packaging.
• Returns are only applicable if the product is damaged or defective.
• The customer is responsible for all shipping charges (both to and from our location) when returning an item.

Exclusions & Special Cases

Vinyl Records & Turntables

• We do not accept returns or offer refunds for defects caused by suitcase turntables. These turntables may exert excessive pressure on vinyl records, leading to issues such as warping, skipping, or scratching. Customers must ensure compatibility with their playback equipment.

Pre-Owned Records

• No returns or refunds will be accepted for pre-owned records unless the record is broken during transit.
• Pre-owned records may have surface noise and skips, which are expected characteristics. If you prefer a pristine listening experience, we recommend investing in new records.

Live Albums

• Many live albums may have inherent sound quality issues due to the nature of the original recordings. These are not considered defects, and we do not provide refunds or replacements for sound quality concerns.
• Refunds will only be issued if the record is broken during transit.

Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards
• Downloadable software products

Partial Refunds

In certain cases, only partial refunds may be granted:

• Books with obvious signs of use.
• Opened CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records.
• Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
• Items returned more than 7 days after delivery.

Refunds

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a specific timeframe.

If you haven’t received your refund, please:

1. Check your bank account.
2. Contact your credit card company.
3. Contact your bank.

If you still haven’t received your refund, email us at sales@therevolverclub.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

Exchanges are only offered for defective or damaged items. If you need to exchange an item for the same one, email us at sales@therevolverclub.com.

Vintage Watches

Returns, Refunds, Cancellations & Warranty Policy

At The Revolver Watch Club, every watch we sell is vintage, pre-owned, or collectible in nature. These are not new factory pieces. Each watch is inspected, photographed, described, and sold based on its actual condition at the time of listing.

By placing an order with us, the customer confirms that they have read, understood, and accepted the policy below.

1. Disclaimer

All vintage watches are sold as collectible, pre-owned timepieces. Age-related wear, patina, minor marks, dial ageing, case wear, bracelet stretch, polishing history, and movement variance are normal for vintage watches and are not considered defects.

Vintage watches may not perform like modern watches. Timekeeping can vary and is considered acceptable within reasonable vintage watch standards. Unless specifically stated in writing, TRC considers timekeeping within approximately ±60 seconds per day to be acceptable for vintage mechanical watches.

For older, entry-level, military, or collectible watches, a wider timekeeping variation may be normal due to age, movement condition, service history, and original manufacturing tolerances.

Mechanical watch accuracy can vary depending on winding, wrist movement, resting position, temperature, magnetisation, and usage. Timekeeping variation alone will not be treated as a defect unless the watch is running significantly outside the stated condition or accuracy range mentioned on the product page.

Vintage quartz watches are generally expected to keep better time than mechanical watches, but battery condition, circuit age, and movement age may still affect performance.

TRC does not guarantee modern chronometer-level accuracy for vintage watches unless this has been specifically tested, documented, and mentioned in writing.

Unless specifically mentioned in writing, vintage watches are not guaranteed to be water-resistant, even if the case, dial, or caseback mentions water resistance.

2. Return Window

Returns are accepted only within 72 hours of delivery.

The return request must be raised by email or WhatsApp within 72 hours of the delivery timestamp shown by the courier partner.

Return requests raised after 72 hours will not be accepted, except in cases where there is a proven authenticity issue or a material mismatch with the product description.

3. Return Eligibility

A return will be accepted only if all the following conditions are met:

• The watch must be returned in the exact same condition in which it was delivered.
• The watch must not be sized, opened, serviced, polished, repaired, adjusted, dropped, exposed to water, or handled by any third-party watchmaker.
• All accessories received with the watch must be returned, including box, papers, straps, bracelet links, service records, tags, packaging, invoices, and any other included items.
• The return must be approved by TRC before the customer ships the watch back. Any watch returned without approval will not be accepted.

4. Non-Returnable Watches

The following watches are strictly non-returnable:

• Watches purchased in-store after physical inspection.
• Watches reserved through partial payment, token, or advance.
• Watches that have been sized, adjusted, opened, polished, repaired, or inspected by a third party.
• Watches damaged due to mishandling, water exposure, magnetisation, overwinding, dropping, impact, or incorrect use.
• Watches returned without original packaging or accessories.

5. Refund Approval

A return request does not automatically mean a refund has been approved.

Once the watch is received back by TRC, it will be inspected by our team. The refund will be approved only if the watch passes inspection and is confirmed to be in the exact same condition in which it was shipped.

If the watch fails inspection, the return will be rejected and the watch will be shipped back to the customer.

TRC’s inspection decision will be final.

6. Refund Timeline

Approved refunds will be processed within 3–5 business days after the returned watch passes inspection.

Refunds will be made only to the original payment method used for the order.

Bank, payment gateway, or card processing timelines may vary and are outside TRC’s control.

7. Return Shipping

If TRC has shipped the wrong watch, or if there is a proven material mismatch with the product description, TRC will bear the approved return shipping cost.

8. Cancellations

Orders can be cancelled only before dispatch.

Once the order has been dispatched, cancellation is not possible. The order will then be treated under the return policy.

If a customer refuses delivery after dispatch, shipping charges, return logistics charges, and any courier-related costs may be deducted from the refund where applicable.

Orders placed for sourced-on-request watches, reserved watches, customised straps, altered watches, or watches purchased through special arrangements cannot be cancelled once confirmed.

9. Advance Payments, Tokens & Reservations

Any advance, token, or reservation amount paid to hold a watch is non-refundable unless TRC is unable to fulfil the order.

A watch will be reserved only for the period confirmed in writing by TRC.

If the balance payment is not completed within the agreed time, TRC may release the watch for sale again.

10. Authenticity Guarantee

TRC is transparent about the originality of every watch and its components. Any aftermarket, replaced or non-original parts known to us will be clearly disclosed in the product description. Buyers are advised to review these details carefully before completing their purchase.

If a watch is proven to be inauthentic by a mutually accepted, credible, independent authority, TRC will review the case and provide an appropriate resolution.

This guarantee does not apply to aftermarket straps, accessories, boxes, papers, service parts, crystals, crowns, hands, bracelets, or other components unless specifically stated in writing at the time of sale.

11. Warranty

Unless otherwise stated, each vintage watch is covered by a limited movement warranty ranging from 3 to 18 months from delivery. The applicable warranty period will be specified in the individual watch listing.

This warranty covers basic movement functionality only.

The warranty does not cover:

• Timekeeping accuracy.
• Power reserve variance.
• Water damage.
• Magnetisation.
• Accidental damage.
• Overwinding.
• Crown, stem, crystal, case, bracelet, strap, clasp, spring bars, lume, dial, hands, cosmetic wear, or age-related issues.
• Damage caused by opening the watch or giving it to a third-party watchmaker.
• Any issue caused by mishandling or incorrect use.

The warranty is void if the watch is opened, repaired, adjusted, polished, or inspected by any third party without written approval from TRC.

12. Condition & Description

We make every effort to describe each watch accurately through photographs, written descriptions, and condition notes.

However, because these are vintage watches, minor variations in colour, patina, ageing, case sharpness, dial texture, bracelet fit, and timekeeping should be expected.

A return will not be accepted for reasons such as:

• “I changed my mind.”
• “I do not like how it looks on my wrist.”
• “The watch feels smaller or larger than expected.”
• “The patina looks different in person.”
• “I expected it to look new.”
• “The watch is old.”
• “The timekeeping is not like a modern quartz watch.”
• “The bracelet has vintage stretch.”
• “The watch has signs of previous polishing.”

These are normal considerations when buying vintage watches.

Bracelet Sizing & Additional Links: Vintage watches are sold with the bracelet, strap and links available with the watch at the time of listing. Unless specifically mentioned in the product description, additional or spare bracelet links are not included or guaranteed to be available. Bracelet length and wrist fit vary between watches, and customers are advised to confirm sizing before purchase. A watch not fitting the customer's wrist, or the unavailability of additional links, will not be considered a defect or grounds for return.

13. Delivery Damage, Wrong Item or Missing Accessories

Any claim for transit damage, wrong item, or missing accessories must be reported within 24 hours of delivery.

The customer must share:

Clear photos of the outer package.

Clear photos of the inner packaging.

Clear photos/videos of the watch.

A continuous unboxing video, wherever possible.

Claims made after 48 hours may not be accepted.

14. Chargebacks & Disputes

If a customer raises a payment dispute, chargeback, or false claim without first contacting TRC for resolution, TRC reserves the right to submit all order records, delivery proof, product photographs, packaging proof, communication history, and inspection reports to the payment provider, courier partner, and relevant authorities.

15. Final Decision

All returns, refunds, cancellations, and warranty claims are subject to inspection and approval by The Revolver Watch Club.

TRC reserves the right to reject any claim if the watch has been used, altered, mishandled, tampered with, opened, damaged, or returned in a condition different from how it was shipped.

Shipping for Returns

To return your product, mail it to:
The Revolver Club, G3 Fairlands, L.J Road, Mahim (West) - 400016.

• Customers must bear all shipping costs for returns.
• Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted.
• The time it takes for your exchanged product to reach you may vary based on location.

For any further queries, reach out to us at sales@therevolverclub.com.